Welcome to Virgin Books.
WHO ARE WE?
The Virginbooks.com web site is owned and operated by Virgin Books Limited Registered Number 2621654 (“Virgin Books”, "we", "our" and "us"), whose registered office is at
The following terms and conditions explain what you can expect from us and what we will expect from you when browsing and buying from Virgin Books. We explain what you can and cannot do when using the Virgin Books site and what our obligations and liabilities are to you. Please take some time to read the following terms as they are a legally binding contract between you and us.
If you have any questions about these terms or Virgin Books please contact:
Virgin Books Limited
Thames Wharf Studios
Rainville Road
London
W6 9HA
United Kingdom
Telephone number: +44 (0)20 7386 3300
E-mail address: webmaster@virgin-books.co.uk
By using Virgin Books you agree to be bound by these terms. If you do not agree with the terms please exit here [exit route].
WHAT OTHER TERMS AND CONDITIONS WILL APPLY TO YOUR USE OF VIRGIN BOOKS?
You will be able to access material on Virgin Books free of charge without going through a registration process. However if you wish to order and buy anything we will require you to register in order to receive goods from us.
From time to time we may run competitions or promotions or offer you products and services. If you wish to enter the competition or take part in any promotion we make available on Virgin Books then special terms and conditions will apply.
WHAT LAW APPLIES?
Your use of the Virgin Books website, any downloaded material from it and the operation of these terms shall be governed by, construed and interpreted in accordance with the laws of
OUR OBLIGATIONS TO YOU
We try to make sure the content and information on Virgin Books is as accurate as possible. However we cannot guarantee that Virgin Books and/or any content or materials provided on our website is accurate or complete and we expressly disclaim all warranties and conditions, including implied warranties and conditions of satisfactory quality and fitness for a particular purpose.
We reserve the right to monitor the use of the site in accordance with any applicable laws in order to (i) maintain the website, and (ii) to protect the rights of other users of the website.
YOUR OBLIGATIONS TO US
You agree that you will only use Virgin Books and the other Virgin sites accessed through Virgin Books in accordance with these terms and any additional terms and conditions which shall apply to you.
You agree not do anything or cause or permit anything to be done that may infringe, damage or endanger any intellectual property rights of Virgin or any of our associated companies or any third party or do anything that is otherwise unlawful.
You confirm that all registration details provided by you are complete and accurate and that you have sole control over your e-mail account.
You agree:
Any communication or material transmitted by you to Virgin Books by mail or otherwise will be treated as non-confidential and non-proprietary. Anything you transmit or post may be used by us or other Virgin companies for any purpose and you agree to waive any moral rights which you may have. You also permit any other user of the website to access, display, view, store and reproduce such material for personal use.
If for any reason we are held responsible for loss or damage or other costs incurred by a third party as a result of any use or conduct by you on the Virgin Books website or any breach of these terms by you, you shall be responsible to us and will reimburse our costs, damages and expenses that are suffered or incurred by the third party and/or Virgin Books and its parent companies, subsidiaries, affiliates and their respective officers, directors, employees, owners and licensors.
WHAT HAPPENS IF YOU BREACH THESE TERMS AND CONDITIONS?
In the event that we consider or determine, in our absolute discretion, that you have breached, violated or contravened these terms or have otherwise demonstrated inappropriate conduct in the use of the Virgin Books website or the other Virgin sites, we reserve the absolute right to:
OUR LIABILITY TO YOU
In the unlikely event that if, as a result of our negligence, we do anything which causes death or personal injury then we cannot exclude our liability to you.
Everything on the Virgin Books website and the other related Virgin sites is provided to you “as is” and “as available” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose or non-infringement. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. You should check your local laws for any restrictions of limitations regarding the exclusion of implied warranties.
You accept that your use of and browsing of the Virgin Books site is at your own risk. Virgin Books is not responsible for and shall not be liable for any damage to or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing or your downloading of any materials, data, text, images, video or audio from the Virgin Books website.
We cannot be held responsible for any loss, claim, damage, or any indirect, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings or the cost of buying substitute goods or services or the loss or corruption of data) whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with:
While we use reasonable efforts to include accurate and up to date information on the site, we make no warranties or representations as to its accuracy or completeness. We are not responsible for any errors or omissions or for the results obtained from the use of such information. The information is provided with the understanding that the information does not constitute any form of advice, recommendation or arrangement by Virgin or any other party involved in the site and is not intended to be relied upon by users in making (or refraining from making) any decisions based on such information. You must make your own decisions on whether or not to rely on any information posted on the Virgin Books website.
While we take all reasonable steps to ensure a fast and reliable service we will not be held responsible for the security of the site or for any disruption of Virgin Books however caused, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. You will remain responsible and liable for material you upload on to or access from Virgin Books.
Your statutory rights remain unaffected.
LINKS TO OTHER SITES
We may provide links to other web sites, resources, advertisements or sponsorships either directly or through our contractual partners. Virgin Books accepts no responsibility for these links and we do not endorse the contents of these sites. If you decide to access other websites, you do so at your own risk. Any dealings you have with third parties via Virgin Books or the other Virgin sites are your responsibility. Should a dispute arise between your and any third party due to your use of Virgin Books or the other Virgin sites we will do our best to assist its resolution but will not be responsible for any loss or damage suffered as a result.
You agree that we shall not be responsible or liable in any way for the content, advertising or products or services available from such sites, the quality, functionality, suitability or legality of such sites or for any dealings that you may have, or the consequences of such dealings, with such third party site operators.
You may only link to the Virgin Books website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link which we think is inappropriate.
INTELLECTUAL PROPERTY RIGHTS
Any and all copyright, trade mark rights, database rights, patent rights and any other intellectual property rights in the content, software, data and information including the organisation and layout of the Virgin Books website and the underlying software code published on or relating to the site is owned by us or our suppliers. None of the content, software, data or information found on the Virgin Books website may be reproduced, republished, distributed, posted, sold, transferred, linked to or modified without the express written permission of Virgin Books. In addition, the trade marks, logos and service marks displayed on Virgin Books ("the Virgin Marks") are registered in the
You agree that the content, software, data and information contained in or otherwise made available through our site or the other Virgin sites and any information provided by Virgin Books is for your personal use only and may not be used for commercial purposes or distributed commercially without the permission of Virgin Books. You may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on Virgin Books or the underlying software code whether in whole or in part.
All intellectual property rights, including without limitation copyright, in content provided to you by us on the site, is owned by us (or is expressly licensed to us). You may only make a copy of this content for your personal non-commercial use provided that you retain all copyright and other proprietary notices contained in the materials and you agree not to modify, reproduce, republish, upload, post, distribute or otherwise transmit or use the content provided by us in any way without our prior written consent.
VAT
VAT stands for Value Added Tax, which is a tax charged on most goods and services within the European Union. In the
CHANGES TO THESE RULES
We may make improvements or changes to the information, services, products and other materials on the Virgin Books website or the other Virgin sites at any time without notice. We may also modify these terms and conditions at any time, and such modification shall be effective immediately upon posting on Virgin Books. Where possible we will notify you by email of any changes which we may make, otherwise continuing to use the website following such changes constitutes your acceptance of these changes and you should therefore periodically visit this page to review the current version.
GENERAL
These terms and conditions contain all the terms of your agreement with us relating to your use of Virgin Books. No other written or oral statement (including statements in any brochure or promotional literature published by us) will be incorporated.
In the event that any of these terms is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining terms.
Last updated: March 2003
© 2003 Virgin Books Limited. All rights reserved.
We want to make sure that any information we receive from you is held as securely as we can make it. We have security measures in place on our website to ensure that any personal data which you input when registering and ordering goods is protected so far as possible against loss, misuse or alteration.
CONTACTING US
You can contact the Virgin Books team at the following addresses:
For general enquiries about Virgin Books:
Virgin Books Limited
Thames Wharf Studios
Rainville Road
London
W6 9HA
United Kingdom
Telephone number: +44 (0)207 386 3300
info@virgin-books.co.uk
If you have experienced any technical problems while using our site -
webmaster@virgin-books.co.uk
If there is anything else you would like help with regarding our site or our books -
helpdesk@virgin-books.co.uk
If you are a journalist wanting more information on specific Virgin Books titles or wish to be added to our mailing list -
publicity@virgin-books.co.uk
If you have any further queries regarding an order you have placed -
sales@virgin-books.co.uk
For Virgin Books trade international sales enquiries -
export@virgin-books.co.uk
For domestic and foreign Virgin Books licensing/permissions/co-publishing/premium enquiries -
rights@virgin-books.co.uk
WHAT SECURITY TOOLS DO WE USE?
To ensure the highest standards of security, the ordering system used by Virgin Books encrypts information using the industry standard Secure Sockets Layer protocol (SSL). When you shop with Virgin Books or communicate your personal details to our payment system which then talks to our merchant provider, SSL allows all personal information, such as your credit card number, to be encrypted as it travels from one designated place to the next. Once received, the information is unencrypted and processed in the same way as a credit card transaction placed via the telephone. At no time is your credit card number stored on our website or in our online database.
SPECIAL INFORMATION FOR VISITORS WITH OLDER WEB BROWSERS
Only certain web browsers support SSL and most browsers will alert you when you have established a secure connection. If you are using an older web browser such as Netscape Navigator 3.x or Microsoft Internet Explorer 3.x, you may be unable to access the secure (SSL) area of our site. This is because your browser's security certificate may have expired. SSL works by matching your browser's security certificate to one on our server. If these do not match, a secure connection cannot be made. The SSL certificates for these browsers expired in July 1998.
OUR LIABILITY TO YOU
Please note that due to the inherent risks of the Internet we cannot guarantee to protect your personal information at all times and we cannot be responsible for any harm that may be suffered due to a breach of security when the website is used or you attempt to order goods through the website. We can only be responsible for your information when it is received on our computer not whilst it is in any open or public environment.
Last updated: March 2003
© 2003 Virgin Books Limited. All rights reserved.
Virgin Books Limited (Company Registration Number 2621654) whose registered office is at
You have full control over the information stored about you and what types of information (if any) that you would like to receive.
All Virgin Group companies will prevent unauthorised access to your personal information held by them and this may mean that you are asked to provide proof of identity before your own personal information is disclosed to you.
If you have any questions about how Virgin Books Limited (“Virgin Books”, “we”, “us” or “our”) collect or use your personal information, our Contact details are as follows -
Virgin Books
Thames Wharf Studios
Rainville Road
London
W6 9HA
UK
Telephone: +44 (0)207 386 3300
Fax: +44 (0)207 386 3360
What personal information we collect, how we collect it and why we collect it
We collect your personal details such as name, address, e-mail, telephone number, credit card or other payment details, billing information, and delivery information by way of online order forms, online regisitration forms, and other requests for further information and use it for processing orders, validating your credit card, entering you into competitions or promotions and sending you information from time to time.
The information requested from you at the checkout is considered the minimum required to process your order efficiently. We do not collect or retain your personal data unless it is strictly necessary for the above purposes and we do not keep it for longer than is necessary to achieve these purposes.
Informing you about our products and services
We may wish to contact you from time to time with details of special offers/promotions/competitions/information regarding our products and services. If you wish to receive such information then please tick the box when registering with us. We will not use your details for direct marketing without your express consent.
Third parties and or other Virgin Group companies may also wish to contact you from time to time with information they believe may be of interest to you. If you wish to receive such communications then please tick the box when registering with us.
You always have the right to object, at any time, to your personal data being used for direct marketing purposes by us or by third parties and other Virgin Group companies by contacting us at the addresses set out above.
Is your personal information shared with other Virgin Group companies or third parties?
Your personal information will not be transferred to other Virgin Group companies, without your consent, except as required by law or as necessary for providing you with books featured on the site or other goods which you may order through the site. If you give us your consent, by ticking the box when you register with us, then we may transfer your data to other Virgin Group companies so that they may contact you with any information they believe may be of interest to you or we may send you details of goods, services, promotions and offers provided by other Virgin Group companies which we believe may interest you. This information will never identify you as an individual.
We may use your personal data in order to carry out a statistical analysis of our customer base and anonymous statistical information may be shared with third parties and other Virgin Group companies.
We do not rent or sell our customer lists to any other organisation or individual. Customer lists may be used to process customer information and research customer’s needs and preferences.
You should be aware that if our website contains links to other websites then these sites may have different privacy and security policies and we do not have any control over and take no responsibility for information submitted to such sites.
A list of third parties and other Virgin Group companies that personal data may be transferred to is available on request on the above contact details.
Transfer of Your Personal Data Outside of the European Economic Area (EEA)
You should be aware that countries outside the EEA may have a lower standard of protection for personal information than that required by the UK Data Protection Act 1998. If it is necessary to transfer your data to a company based outside the EEA (eg for the purpose of completing a contract for your benefit) then we will seek to ensure that your personal data is processed in accordance with the Data Protection Act 1998, as implementing the EU Directive on the Protection of Personal Data (95/46/EC), and any other Act or Acts replacing or modifying such Act for the time being in force, through the implementation of an agreement ensuring adequate protection of your personal data.
The countries within the EEA currently include:
Cookies
We use “cookies” on our website in order to store and collect information regarding your usage of the website. Cookies are small pieces of information stored by the browser on your computer’s hard drive which send information stored on them back to our webserver when you access our website. These cookies do not contain any personally identifying information, but they do enable us to put in place personal settings and load your personal preferences.
Personal Profile
Where we give you an option as to whether or not you want to opt in to receiving information from us or any other Virgin Group company then all these preferences are stored in the "my account" section of the website. At any time you may go into your account and change your preferences at any time.
Access to personal information
If you wish to know what personal information we hold about you then you can request, at any time, access to all personal information held by us which relates to you. You should write to us on at the above address, enclosing proof of identity such as a copy of your passport or driving licence, requesting access to your personal information. You may have to pay a small administrative fee. You are entitled to be told by us within 40 days of a valid written request, whether we or someone else on our behalf is processing your personal information; what personal information we hold on you; together with details of the purposes for the processing and details of any third party to whom your personal information has been disclosed.
Changing personal information
You can request, at any time, that personal information previously provided by you can be altered or deleted. If you find any inaccuracy we will delete or correct it promptly. If we have shared your personal information with third parties or other Virgin Group companies then we will ensure that any alterations or deletions are notified to these parties.
Security
All personal information collected through this website will be held by us securely in accordance with the Data Protection Act 1998. We are committed to protecting your privacy and for more information as to how we keep your personal information secure please click here to see our Security Statement.
Future changes to privacy policy
Future Changes to Privacy Policy
The policy may change and any changes that are made will be identified on our website and the Virgin.com website so that you are always fully aware of what information is collected, how it is used and under what circumstances it may be disclosed to third parties.
Last updated: March 2003
© 2003 Virgin Books Limited. All rights reserved.
Virgin Books Ltd committed to website accessibility and the Virginbooks.com website has been constructed to meet the level 2 recommendations made by the Web Content Accessibility Guidelines (WCAG) established by the World Wide Web Consortium (W3C) to achieve a combination of an "A" and "AA" rating.
For example, this means that if you're using specialised software to allow you to view websites such as a screen reader, you should find that the site has been designed in a way that makes it easier for you to find what you're looking for. Accessibility testing will become a part of our normal testing process when designing new functionality.
If you have trouble using our website with certain web browsers or other software, please let us know. We appreciate your feedback and will use your suggestions to improve our service to you.